HOA Site Management and Janitorial Services in Honolulu

We have a system that starts with daily, on-site operational oversight where we meet with each vendor assigned to do work at the property, and monitor their time there. We also maintain communication with them and get an update on the job progress before they leave the property. This information is then used to follow-up with them as deadlines approach to make sure the job-at-hand doesn't experience any preventable delay or reschedule.

Our daily, on-site operations personnel have a predetermined plan of action for emergency situations. For example, one of the first steps will be to notify residents of any incidents of this nature, so that they have as much notice as possible that will help them stay safe and plan accordingly. Also, we work quickly to assist any emergency/first responders to the property so that they can have fast and easy access to the building to do what they need to do. Finally, GSM will document these situations as well as obtain any available report numbers and names of the personnel on scene for future reference.

We have gained a lot of experience over the years in effective ways to help communications during board meetings, and/or between residents and members to accomplish the necessary tasks.

→ As detailed above, Guerra Site Management has a process in which we deal with vendors for the property we are managing. This will be followed regularly to avoid any miscommunication, and so that residents and members are aware of the status of pending work.

→ Any deferred maintenance projects will receive an assessment from our company to provide a better analysis for board members and residents to use for a final decision, and help avoid any costly mistakes.

→ Property maintenance & cleanliness can easily be addressed by using the recent add-on janitorial and custodial services offered by Guerra Site Management. Because of our experience in this field, we are already aware of the most common cleaning services that can be useful to an HOA.

→ Residents concerns & complaints: GSM aggregates all complaints received and takes action on those that do not require some kind of board approval, and for others, we document them for discussion at the next board meeting. By creating this agenda on a regular basis, we minimize the loss of communication and reduce complaints.

→ Lack of consistent site oversight & communication issues: These go hand-in-hand, and for the lack of oversight, we can say that Guerra Site Management will consistently be on-property during regular hours if we have been secured as your site manager. We are always available via cell/text, and can respond quickly, and we can always receive communications via email for this reason.